VIRTUAL CONSULTATION

Service Description

ABOUT THIS SERVICE House of Clay offers virtual consultations to support clients ordering from our online shop who would like guidance with fit, measurements, and selecting the most appropriate size or style. This service is designed to provide clarity and reassurance — particularly for clients ordering from outside our atelier — ensuring you feel confident before placing your order. WHAT THIS CONSULTATION INCLUDES During your virtual consultation, we will: -Review your measurements and guide you on how to take them accurately -Advise on size selection based on the design you are considering -Discuss fit, structure, and silhouette as it relates to your body -Help confirm whether a particular style is suitable for your needs -Answer questions related to ordering from our website Our goal is to support an informed, confident decision. WHAT THIS CONSULTATION IS NOT To ensure clarity and respect for everyone’s time, please note: -This consultation does not include custom design or alterations -This is not a bespoke or couture consultation -No design changes are made during this session For bespoke services, a separate consultation process applies. WHO THIS SERVICE IS FOR This service is ideal for clients who: -Are ordering from outside Jamaica -Would like assistance choosing the correct size -Want reassurance before placing an online order -Prefer a guided, personal approach when shopping FORMAT & DURATION -Conducted virtually -One-on-one session -Duration: approximately 20–30 minutes A NOTE ON CARE & CONSIDERATION At House of Clay, we believe even online shopping should feel personal. This consultation is offered as an extension of our hospitality — ensuring that every client feels supported, respected, and well-guided throughout their experience with the House.