Store Policy

Customer Care

We understand that buying a wedding dress is a very important decision and undertaking. Your wedding dress is the most important dress you'll ever wear and
creating it is a privilege we do not take lightly.
Every single detail matters to us and because of this, premium quality craftsmanship is always guaranteed.

 

Please contact us if you have any questions or concerns before deciding to purchase your dress or accessories from us. We genuinely desire to make every client truly happy!

 

Sizing:
Please understand that based on the nature of standardized sizing for our non-custom lines like 2Become1 Bridal and ClayFormal additional alterations may be
required after you've received your dress to achieve your desired fit. Please note that if all your required measurements do not coincide with the measurements on our size guide (which is quite common) the best thing to do is to order the size that matches your largest body measurement (eg. your bust) then alter
the dress to fit your smaller proportions.

 

Be sure to use a knowledgable or seasoned professional local seamstress or tailor that has a proven track record of working with wedding dresses and delivering the best quality alterations to avoid mishaps with your wedding dress after you've received it.

*Standard waist to hem length is 46"*

Orders:

You will receive a confirmation email once your order has been placed, followed by timely updates on the progress of your dress.

A dispatch notification email will be sent once your order has been shipped along with your tracking number for you're delivery.

All orders are insured whilst being shipped and will require a signature upon delivery. Once the package is signed for, the item becomes your responsibility.

 

Delivery:

Based on our unwavering commitment to quality and sustainability, all Clay dresses are made to order and 2B1 Bridal dresses will, therefore, take six to twelve weeks (6-12 weeks) to complete before your order is shipped. It may take less time depending on the dress style details and order quantity.

 

If you have an urgent wedding date you may contact us about the possibility of a rush order. However, House of Clay reserves the right to decline any order outside the required timeline and rush orders will attract an additional cost of US$200.

All prices on this site are quoted in USD - United States Dollars.

Shipping:

Local shipping is done via Zip Mail at a flat rate of $10 and takes around 3 working days. FREE SHIPPING applies to any purchase over $1000.

If you're in Jamaica, you also have the option of pick-up at our Bridal Show Room. (Location)

International Shipping is done via DHL Fast Track and takes around 3-7 working days. FREE SHIPPING applies to any purchase over $1000.

 

Duties:

PLEASE NOTE that additional custom/duty fees may be applied to your shipment when it reaches your country and that you as the buyer are fully responsible for these fees.

International orders may have additional customs/taxes/duties added which varies by nation. We cannot control these rates and should be budgeted for separately. 

Returns & Exchanges:

Unfortunately, we cannot accept returns or issue refunds on our wedding dresses, bridal separates or accessories as they are made to order. We take special care in ensuring that all our dresses and accessories are made with the highest standards of quality and we carefully inspect all our products before they are shipped or delivered to you. However, if by some chance your garment is damaged in transit you may return it to be exchanged or remedied and we will cover shipping expenses. Please contact us as soon as you receive your order if there is a problem or
damage. You may contact us via live chat here on our website or email us at houseofclayja@gmail.com to make arrangements to remedy the issue.

 

Conditions:
• The item being returned must be unworn, unwashed, unaltered, undamaged by the wearer and with the original tags attached or it will not be accepted.
• Our team at House of Clay reserve the right to refuse any return received in an unacceptable condition or without our prior knowledge.
• We are not liable for return item(s) that are lost in transit, please keep the receipt with tracking information

You may make payments via:

 

Paypal

Offline option (available at check-out)

Cheque (conditions apply)

Wire Transfer

Western Union

Please contact us for banking information or if you have any questions or concerns:

Call Us | E-mail Us | or Chat with us here live.

 

Privacy & Safety

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated below.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [email

Wholesale Inquiries

If you wish to carry our 2BECOME1 Bridal line in your store/boutique, please contact us via Email or Telephone

Payment Methods

- PAYPAL

- Offline Payments

- Western Union

- Credit / Debit Cards

 

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