Troncoso

Cancellation Policy

 

• Cancellations made within 7 days of the order date are eligible for a full refund.

• Cancellations made within 7-14 days of the order date will incur a 50% restocking fee.

• After day 14, pre-orders are non-refundable.

• There are no refunds for custom work or deposits.

To cancel your order, please contact our customer service team at houseofclayja@gmail.com or call us at 1-876-513-5818.

International delivery may take five to seven (5-7) post days. Please ensure you have allowed adequate time before the actual date of your wedding to avoid late delivery mishaps. House of Clay has no control over the delivery time by the shipping company.

 

All international orders are shipped via DHL.

Local orders can opt for delivery at a cost, or pick-up in store for free.

 

When your order has been shipped, a notification will be sent to your email which will include your tracking number with which you may track your order online.

Return and Exchange Policy

 

We want you to be completely satisfied with your purchase, however, due to the custom nature of our wedding dresses, we do not accept returns or exchanges. If there's an issue with the dress, please contact our customer service team within 7 days of receiving your order. We may be able to make alterations at an additional cost.

Product Code: 2B1015

 

 

Silhouette: Ballgown

 

 

Neckline: Strapless/Sweetheart

 

 

Length: Cathedral Train

 

 

Fabric: Peau De Soie (Matte Satin)

 

 

Embelishment: Lace Back, Pearl Buttons

 

 

Closure: Zipper

 

 

Fully Lined: Yes

 

 

Built-in Corset/Boning: Yes

 

 

Shown Colour: White

 

 

Model's Dress Size: Unique

 

 

Model Specs: Bust: 31; Waist: 24; Hip:36; Height: 5'1"

 

 

Sleeves/Strap: N/A

 

 

Care Instructions: Professionally Clean or hand wash with delicate soap.

 

We understand that buying a wedding dress is a very important decision and undertaking. Your wedding dress is the most important dress you'll ever wear and creating it is a privilege we do not take lightly.

Every single detail matters to us and because of this, premium quality craftsmanship is always guaranteed.

Please contact us if you have any questions or concerns before deciding to purchase your dress or accessories from us. We genuinely desire to make every client truly happy!

 

Sizing:

Please understand that based on the nature of standardized sizing for our non-custom lines like 2Become1 Bridal and ClayFormal additional alterations may be required after you've received your dress to achieve your desired fit. Please note that if all your required measurements do not coincide with the measurements on our size guide (which is quite common) the best thing to do is to order the size that matches your largest body measurement (eg. your bust) then alter the dress to fit your smaller proportions.

 

Be sure to use a knowledgeable or seasoned professional local seamstress or tailor that has a proven track record of working with wedding dresses and delivering the best quality alterations to avoid mishaps with your wedding dress after you've received it.

*Standard waist to hem length is 46"*

 

Delivery:

Based on our unwavering commitment to quality and sustainability, All Clay dresses are made to order and 2B1 dresses will therefore take six to twelve weeks (6-12 weeks) to complete before your order is shipped.

 

If you have an urgent wedding date you may contact us about the possibility of a rush order. However, House of Clay reserves the right to decline any order outside the required timeline and rush orders will attract an additional cost of US$200.