Robyn Lace Overlay

Cancellation Policy

• Cancellations made within 7 days of the order date are eligible for a full refund.

• Cancellations made within 7-14 days of the order date will incur a 50% restocking fee.

• After day 14, pre-orders are non-refundable.

• There are no refunds for custom work or deposits.

To cancel your order, please contact our customer service team at houseofclayja@gmail.com or call us at 1-876-513-5818.

International delivery may take five to seven (5-7) post days. Please ensure you have allowed adequate time before the actual date of your wedding to avoid late delivery mishaps. House of Clay has no control over the delivery time by the shipping company.

All international orders are shipped via DHL.

Local orders can opt for delivery at a cost, or pick-up in store for free.

When your order has been shipped, a notification will be sent to your email which will include your tracking number with which you may track your order online.

Return and Exchange Policy

We want you to be completely satisfied with your purchase, however, due to the custom nature of our wedding dresses, we do not accept returns or exchanges. If there's an issue with the dress, please contact our customer service team within 7 days of receiving your order. We may be able to make alterations at an additional cost.